Terms & Warranty
Draft for review. Have a solicitor check this before launch. Nothing here reduces your statutory rights.
1. Who these terms are with
Kirkstall Autocentre Ltd, Unit 6, Burley Road, Leeds LS4 2PU, registered in England. VAT number to be inserted before launch.
2. Prices and quotes
Prices shown on this website are in pounds sterling and include VAT at 20%. They are indicative and current at the time of publication; the quote we give for your specific vehicle is the one that applies.
You receive a written quote before work begins. We will not exceed it without contacting you first and obtaining your agreement. If we find something else during the job we stop and telephone you.
Quotes are free. Where diagnostic work is needed to produce an accurate quote, that charge is disclosed in advance and credited against the repair if you proceed.
Replaced parts are returned to you on request, except parts that must go back to a supplier under warranty or be disposed of as regulated waste. Please ask when you book.
3. Bookings
A booking request submitted through this website is a request, not a confirmed appointment, until we reply. Nothing is charged online. Please give us four hours’ notice if you cannot attend.
4. Parts you supply
We will fit customer-supplied parts at our normal labour rate. Those parts carry no warranty from us and our labour on that job is covered for 90 days. If we believe a supplied part is incorrect or unsafe we will tell you before starting and may decline the work.
5. Warranty on our work
- Parts we supply and the labour to fit them — 24 months or 24,000 miles, whichever comes first.
- Diagnosis — if the same fault returns within 90 days we re-diagnose at no charge.
- Labour on customer-supplied parts — 90 days, labour only.
- Batteries — manufacturer pro-rata terms, which we administer for you.
- MOT retest — free partial retest within 10 working days where we carry out the repairs.
The warranty does not cover: parts you supplied; wear items reaching normal end of life; damage caused by an unrelated failure, accident, road debris or misuse; repairs we recommended and you declined; consequential costs such as recovery, hire or lost earnings; or work subsequently altered by another garage.
To claim, contact us before authorising work elsewhere. We keep every invoice and can find yours by registration.
6. Work we may decline
We may decline work we consider unsafe or unlawful — including issuing an MOT certificate for a vehicle that does not meet the standard, defeating emissions equipment, or repairs outside our competence. We will explain why and, where we can, name someone who does that work.
7. Vehicles left with us
Please remove valuables; we are not responsible for personal items left in a vehicle. Vehicles left more than 14 days after we notify you that work is complete, or after you decline work, may incur storage at £15 per day. Uncollected vehicles are dealt with under the applicable legislation and we will make reasonable efforts to contact you first.
8. Payment
Payment is due on collection. We accept cash, debit card, Visa, Mastercard, American Express and bank transfer. There is no card surcharge. Vehicles remain our property in possession until paid for.
9. Website
Content here is general information and is not a substitute for inspecting your specific vehicle. Prices, intervals and summaries of the law are given in good faith and may change. We make no guarantee the site will be uninterrupted or error-free. Text, layout and images are our property or licensed to us.
10. Your statutory rights
Under the Consumer Rights Act 2015 a service must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price where no price was agreed. If it is not, you are entitled to have it put right or to a price reduction. Nothing in these terms limits those rights, and our 24-month warranty is in addition to them, not instead of them.
If something goes wrong, our complaints procedure sets out exactly what to do.
11. Governing law
These terms are governed by the law of England and Wales.
12. Contact
Kirkstall Autocentre Ltd
Unit 6, Burley Road, Leeds LS4 2PU
0113 496 0180 · bookings@koionroetaa.info